Organization Subprocess Customer Support

Help Requests Follow-uper

Guidelines

Overview

The purpose of the Help Requests Follow-uper Guidelines is to provide Organization Subprocess Customer Support instructions for the role of Help Requests Follow-uper. These Guidelines are divided into areas based on the class of activities: Administrative tools, Submit Help Request, Review and Assign Help Request, Execute Help Request, Closeout Help Request, Follow-up Help Request, and Analysis.

Organization: ORG

Guidelines

  1. Administrative Tools
  2. Submit Help Request
  3. Review and Assign Help Request
  4. Execute Help Request
  5. Closeout Help Request
  6. Follow-up Help Request
  7. Analysis

1. Administrative Tools

-Administrative Tools-
 Register
 Login
 Change Password
 Forgot User ID/Password
 Frequently Asked Questions (FAQs)
 Change Role 
 Regulations and References

2. Submit Help Request

 

3. Review and Assign Help Request

 

4. Execute Help Request

 

5. Closeout Help Request

 

6. Follow-up Help Request

-Follow-up Help Request-
Follow-up Help Request

7. Analysis

-Report Tools-
 Report Tools

Implementation:

Mockup (html)
Implementation (html)

Contacts:

Name- Phone-Email (mailto-hyperlink)

References:

Title- Author- Library (html)